Our helpline was established in 1989 at the Alder Centre, Alder Hey Children’s NHS Foundation Trust. A similar helpline, the Child Death Helpline was established at Great Ormond Street Hospital for Children NHS Trust in 1992.
In 1995 the experience and tradition of both centres were brought together to form the national freephone Child Death Helpline dedicated to provide a quality Freephone service to anyone affected by the death of a child of any age – whether they are parents, grandparents, siblings, family members, friends or involved professionals.
The Child Death Helpline is staffed by volunteers, all of them bereaved parents. All of our volunteers are trained, supervised and supported by professional teams within Great Ormond Street Hospital for Children NHS Trust and the Alder Hey Children’s NHS Foundation Trust. The helpline is a partnership between professionals and parents working together to provide a professional service to anyone affected by the death of a child of any age.
The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.
We offer a confidential, safe environment within which a caller can talk openly about the child’s life and death. Callers are given the opportunity to freely express their worries and emotions.
We provide support not only at times of crisis but also for ongoing needs of callers over their lifetime.
Our confidential helpline is not a counselling service but we are able to listen and provide helpful information of local services.
All callers’ information is kept confidential within the Child Death Helpline. A record of each call is retained for training and statistical purposes, and for the monitoring and improvement of the service.
Your call is confidential...